Getting started
Connect your store, pick what to track, run your first audit. Most merchants are live within 10 minutes.
- Install the WordPress plugin
- Generate your API key
- Pick which products to audit
- Run your first audit
HELP CENTER
How can we help?
Browse the categories below or send us a note. Paid plans get a reply-time promise: 2 business days on Starter, 1 on Growth, the same day on Scale.
AI audits & fixes
How the 0-100 Surfacly Score works, when to trust the AI fix dialog, and what the weekly cap on manual audits means.
- What goes into a Surfacly Score
- Reviewing AI fix suggestions
- Scheduled AI channel checks (weekly / 14d / 30d)
- Bulk-applying approved fixes
Billing & credits
Tier limits, monthly credit grants, top-ups, and how to read the billing card on your settings page.
- Tier limits and what they cap
- How monthly credits work
- Buying top-up packs
- Updating your card / changing tier
Troubleshooting
Audit not running, fixes not applying, plugin showing disconnected: common gotchas and how to recover.
- Audit stuck in pending
- Plugin says "not connected"
- Fix applied but score didn't change
- Recover a deleted workspace
Didn't find what you needed?
Email us, or use Contact support in the Help menu inside the app. A person reads every message.